Privacy policy

PRIVACY POLICY

Last updated: January 20, 2026

Pawzella LTD (“Pawzella”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Pawzella is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to an individual.

We may collect the following categories of personal information depending on how you interact with the Services and as permitted by applicable law:

Contact details: name, billing address, shipping address, phone number, and email address
Financial information: payment method details and transaction confirmations (processed securely by payment providers)
Account information: login credentials, preferences, and settings
Transaction information: items viewed, purchased, returned, or exchanged
Communications: messages sent to customer support
Device & usage information: IP address, browser type, device identifiers, and interaction data

Sources of Personal Information

We collect personal information from:

You directly
Automatically through cookies and similar technologies
Service providers acting on our behalf
Business and marketing partners

How We Use Your Personal Information

We use personal information to:

Provide and improve the Services
Process payments and fulfill orders
Manage accounts and customer support requests
Arrange shipping, returns, and exchanges
Communicate with you regarding orders and services
Conduct marketing and promotional activities (where permitted)
Detect fraud, maintain security, and comply with legal obligations

How We Share Personal Information

We may share personal information with:

Shopify and trusted service providers (payment processing, fulfillment, analytics, customer support)
Business and marketing partners for advertising and analytics
Legal authorities when required by law
Affiliates or during a business transaction (e.g., merger or acquisition)

👉 We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Depending on your location, you may have rights regarding how Shopify processes your data, which can be exercised through Shopify’s privacy tools.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Security & Retention

We implement reasonable safeguards to protect your personal information, but no system is completely secure. We retain personal information only as long as necessary to fulfill legal and operational obligations.

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion
Object to or restrict processing
Opt out of targeted advertising
Withdraw consent

We do not discriminate against users for exercising privacy rights.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.