Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Pawzella. The terms “we”, “us” and “our” refer to Pawzella LTD. Pawzella operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with an online shopping experience. Pawzella is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction. To use the Services, you may be required to provide accurate, current, and complete information, including billing, payment, and shipping details.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, sold, or assigned.

SECTION 2 – OUR PRODUCTS

We make every effort to display product information accurately. However, product colors or appearance may vary depending on device settings. We do not guarantee that product appearance will exactly match what is displayed online.

Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at our discretion.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase products from Pawzella. We reserve the right to accept or decline any order at our discretion. An order is not accepted until payment is successfully processed and confirmed.

Order cancellations are subject to our Shipping Policy and may not be possible once an order has been processed or shipped.

Returns and refunds are governed solely by our 14-Day Return & Refund Policy.

Purchases are intended for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices and promotions are subject to change without notice. Prices do not include taxes, shipping, handling, or customs fees unless explicitly stated.

You agree to provide accurate payment and billing information and authorize us to charge your selected payment method for all purchases.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs processing, or circumstances beyond our control. Pawzella remains committed to assisting customers in resolving delivery-related issues.

Risk of loss transfers upon confirmed delivery to the shipping address provided by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, logos, and designs, is owned by Pawzella or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use is strictly prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or guarantees. Use of optional tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Pawzella is powered by Shopify. All purchases are made directly with Pawzella. Shopify is not responsible for any aspect of transactions between you and Pawzella.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

By submitting feedback, reviews, or suggestions, you grant Pawzella a worldwide, royalty-free license to use such content for business purposes.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to violate regulations, infringe rights, transmit malicious code, or interfere with the Services.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time. Obligations incurred prior to termination will survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, except as required by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pawzella shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Pawzella and its partners from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Pawzella regarding the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Pawzella LTD
📧 support@pawzella.com
📞 +44 7482 793752