Shipping policy

Shipping Policy

Order Processing

Orders are processed within 3–7 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery time after dispatch:

Standard Shipping: 8–15 business days
Shipping Cost: Free on all orders
Tracking: Tracking information is provided for shipped orders.

Delivery times are estimates and may vary depending on the destination, customs processing, holidays, weather conditions, and carrier operations.

Shipping Destinations

We currently ship to the United States, Canada, and selected European countries, including:

Austria
Belgium
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Norway
Spain
Sweden
Switzerland

Shipping availability may vary by product and destination.

Shipping Delays

While we work closely with our shipping and fulfillment partners, delays may occasionally occur due to circumstances beyond our control, including customs clearance, weather conditions, holidays, carrier disruptions, or other unforeseen events.

If your order is delayed, please contact us and we will assist you with tracking the shipment and resolving the issue where possible.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us so we can review the shipment and assist with the appropriate resolution.

Any claims for lost or damaged shipments will be handled in accordance with the applicable shipping and carrier terms.

For damaged items, please contact us within 48 hours of delivery and provide:

Your order number
Clear photos of the package
Clear photos of the damaged item

Order Cancellation

You may cancel your order within 24 hours of placing it at no cost.

If your order has already been processed or shipped, cancellation may no longer be possible and the order will be subject to our 14-Day Return & Refund Policy.

To request a cancellation, please email us with the subject line “CANCEL” and include your order number.

Incorrect Address

If you entered an incorrect shipping address, please contact us within 24 hours of placing your order.

We will do our best to update the address before processing. However, address changes cannot be guaranteed once an order has been processed or shipped.

PawZella is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.